Frequently Asked Questions
Can I file my reward request online?
Each reward form provides information about whether or not the request can be filed online, or if an official claim form must be mailed in to a specific mailing address. If an offer allows a digital submission, the website will show a "Submit Online" link in the list of available offers.
Do I need to send in my original sales receipt?
If an original receipt is required for your offer, it must be sent along with your claim submission. If you send your original, always keep a complete copy of your receipt and any additional materials that you submit for your reward request.
I've lost my sales invoice, sales receipt or order acknowledgement what should I do?
Please contact the retailer or distributor where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase. If you purchased your item(s) online, please return to that online retailer and locate a link to view your order details. Most sites will allow you to provide information to recall the order and print or download the purchase/delivery confirmation.
I purchased online and have no receipt, how do I redeem my rebate?
Qualifying purchases made online usually have an emailed Shipping/Delivery Confirmation validating your purchase date, item(s) ordered, amount invoiced and also have a packing slip included in the shipment. For online purchases, the Shipping/Delivery Confirmation and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
I submitted my reward request after the postmark/submit by date specified in the offer details. Will I still qualify?
If the postmark date or submit by date has passed for your rebate, you will NOT be eligible for that rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
Do I have to give my email address?
An e-mail address is required as it allows us to provide you with up to date information regarding your reward request. All information submitted with your reward request form is kept confidential.
Can I submit for more than one reward on the same product?
Promotions usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find specific terms and conditions, or the limit of how many rewards are allowed for an offer, please check your reward offer request form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
How can I check the status of my reward?
Please click "Check Reward Status" from the navigation menu to check the status of your reward request.
What does my Claim status mean?
Printed by User - Waiting for Rebate information in the mail.
In Process - Validating claim information
Approved - In process of ordering rebate incentive
Pending - Claim is in the review process
Denied - Submission is not valid for rebate incentive
Ordered - Rebate incentive has been placed
Shipped - Rebate incentive has been shipped
If there are additional questions regarding your rebate status, please review the 'Contact Us' page for a Customer Service email address or phone number.
How do I contact you with questions?
We are here to help you! Our customer service hours are 8:00 am - 4:15 pm MST, Monday - Friday.
Please use the contact information as provided on the 'Contact Us' page for program and claim questions.
What is a "UPC"?
UPC stands for Universal Product Code. Every product you purchase has this code. Check your offer form to see if you need to send in the original bar code or a photocopy as part of the required proof-of-purchase. This UPC bar code may be located on the back, bottom or side of your product packaging or wrapper. Below is an example of what a UPC bar code looks like:
What is meant by "Original UPC"?
This means you need to remove and send the actual universal product bar code from the packaging. This will require you to cut the box/packaging around the UPC code. This may make your product ineligible for return. When an original is required, a photocopy will not be sufficient to satisfy the requirement if the reward offer states that the Original is to be provided.